Vemma FAQ's > Questions about My Order
Questions about My Order
Vemma FAQ's

Can I place a one-time order?
In your Back Office, you may place a one-time order from the “My Account” section.  Click on the navigation item on the right that reads "Place Personal Order" and follow the steps.  You may also contact Member Services to order.  

When will my order ship?
Your order will ship within 1-2 business days from the date the order is placed.

How can I verify that my order has shipped?
Visit the “Order History” section of your Back Office and select the corresponding dates to view your entire order history and shipping status.  Additionally, an email is generated to the email address on file once the order has shipped. 

How long does an order activate my account?
Members below the rank of Platinum will be considered active with an order of 60 QV every five weeks.  Platinum and above Members will be considered active with an order of 120 QV every five weeks.

What forms of payment does Vemma accept?
For US orders, Vemma accepts MasterCard, Visa, American Express, Discover, bank drafts, and money orders for Autoship and order payments.  Canadian orders may be paid using credit cards or money orders (in USD).  Asian orders (excluding Japan) may be paid using credit cards, money orders, bank deposits, NETS (Singapore only), e-Stock and e-wallet.  European orders may be paid using credit cards and bank deposit.  Japan orders may be paid using credit cards, money orders (in USD) or bank deposit.

Does Vemma accept checks?
Vemma will accept checks in the form of a bank draft for US orders only.  It’s easy, safe and secure.

What is the Vemma Sales Tax Policy?
According to Vemma’s sales tax policy, Vemma collects and remits sales taxes based on where the product is delivered.  Vemma will not collect the applicable taxes from the Member, only if the Member has a valid and legible state resale or exemption certificate on file with Vemma.  When taxes are not collected, the Member is responsible for collecting and remitting taxes to the appropriate taxing authorities.  Due to agreements with the states, Vemma cannot accept resale or exemption certificates, and thus must always collect sales tax, in the following states: California, Georgia, Kansas, Louisiana, Massachusetts, Michigan, New Mexico, Pennsylvania, South Carolina, Texas, and Vermont.

What is the Vemma and Verve Return Policy?
Vemma offers a 30-day, empty bottle, money back guarantee on Vemma and Verve Nutritional Packs.  If a Member encounters a situation that might merit a return, please contact Member Services.  An agent will provide the proper procedure to return product.

Please note: To ensure accurate processing of returned orders, please do not ship product before speaking with Member Services. 

To view further information regarding the Return Policy, please visit the Policies and Procedures section.  Guidelines for international returns are detailed in the  Policies and Procedures (i.e. Singapore, Malaysia, Taiwan, Philippine, European Territory, and Japan).

 


 LIVE TRAINING 
THURS. FEB 2nd
8:00pm (EST)

 

Search

Meet Dennis

Dennis Ligon
Meet Dennis Ligon!
Top Vemma Marketer for Virginia Beach
 
When you hear "Vemma" and "Virginia Beach" together, you know Dennis Ligon is involved somehow. Dennis is one of the top Vemma leaders in the state, and is already a successful business owner to boot! Check out Dennis' personal website for his amazing story of success - from living in his car to becoming a dynamic entrepreneur!

What is Vemma?

Vemma is an incredible liquid dietary supplement designed to promote improved health and energy. It uses mangosteen, the "Queen of All Fruits" which has been used for centuries by Asian health practitioners for its nutritional benefits and delicious flavor. Combined with the antioxidant-rich power of mangosteen with vitamins, plant-sourced minerals, organic glyconutrient-rich aloe vera and decaffeinated organic green tea, Vemma is the ultimate in nutrition. Just two ounces daily gives you everything you need.

Why Vemma Experts?

Mangosteen FruitNow is the time to take control of your financial destiny. By setting up your own Vemma / Verve distributorship with Vemma Experts, you'll gain access to a wealth of tools and contacts to help boost your income. We'll show you everything you need to know to make your health energy drink business a success. If you love working with people and have a passion for improving health and well-being, Vemma Experts wants you!