Can I place a one-time order?
In your Back Office, you may place a one-time order from the “My Account” section.  Click on the navigation item on the right that reads "Place Personal Order" and follow the steps.  You may also contact Member Services to order.  

When will my order ship?
Your order will ship within 1-2 business days from the date the order is placed.

How can I verify that my order has shipped?
Visit the “Order History” section of your Back Office and select the corresponding dates to view your entire order history and shipping status.  Additionally, an email is generated to the email address on file once the order has shipped. 

How long does an order activate my account?
Members below the rank of Platinum will be considered active with an order of 60 QV every five weeks.  Platinum and above Members will be considered active with an order of 120 QV every five weeks.

What forms of payment does Vemma accept?
For US orders, Vemma accepts MasterCard, Visa, American Express, Discover, bank drafts, and money orders for Autoship and order payments.  Canadian orders may be paid using credit cards or money orders (in USD).  Asian orders (excluding Japan) may be paid using credit cards, money orders, bank deposits, NETS (Singapore only), e-Stock and e-wallet.  European orders may be paid using credit cards and bank deposit.  Japan orders may be paid using credit cards, money orders (in USD) or bank deposit.

Does Vemma accept checks?
Vemma will accept checks in the form of a bank draft for US orders only.  It’s easy, safe and secure.

What is the Vemma Sales Tax Policy?
According to Vemma’s sales tax policy, Vemma collects and remits sales taxes based on where the product is delivered.  Vemma will not collect the applicable taxes from the Member, only if the Member has a valid and legible state resale or exemption certificate on file with Vemma.  When taxes are not collected, the Member is responsible for collecting and remitting taxes to the appropriate taxing authorities.  Due to agreements with the states, Vemma cannot accept resale or exemption certificates, and thus must always collect sales tax, in the following states: California, Georgia, Kansas, Louisiana, Massachusetts, Michigan, New Mexico, Pennsylvania, South Carolina, Texas, and Vermont.

What is the Vemma and Verve Return Policy?
Vemma offers a 30-day, empty bottle, money back guarantee on Vemma and Verve Nutritional Packs.  If a Member encounters a situation that might merit a return, please contact Member Services.  An agent will provide the proper procedure to return product.

Please note: To ensure accurate processing of returned orders, please do not ship product before speaking with Member Services. 

To view further information regarding the Return Policy, please visit the Policies and Procedures section.  Guidelines for international returns are detailed in the  Policies and Procedures (i.e. Singapore, Malaysia, Taiwan, Philippine, European Territory, and Japan).